Shipping Policy

This Shipping Policy outlines how Foodico (“we,” “our,” “us”) processes, ships, and delivers orders. By placing an order on our website, you agree to the terms detailed below.

1. Shipping Locations

We ship to all EU countries, the United Kingdom, and select international destinations. Shipping availability for your country will be shown at checkout.

2. Order Processing Time

Orders are processed within 1–3 business days. Orders placed on weekends or public holidays are processed on the next business day.

3. Shipping From

All orders are shipped from our EU warehouse located in Poland. The exact warehouse address will be provided on the shipping label.

4. Estimated Delivery Times

Delivery times vary depending on destination:
• Poland: 1–2 business days
• EU Countries: 2–7 business days
• United Kingdom: 4–10 business days
• International: 7–20 business days

These are estimates and may vary due to customs, courier delays, or high-demand seasons.

5. Shipping Costs

Shipping fees are calculated at checkout based on your location, order weight, and chosen shipping method. Any applicable VAT or customs fees will be shown before completing your purchase.

6. Order Tracking

Once your order ships, you will receive a confirmation email containing a tracking link. Tracking updates depend on the courier and may take up to 24 hours to appear.

7. Incorrect Address / Failed Delivery

Please ensure your shipping address is correct. We are not responsible for delays or lost packages caused by:
• Incorrect or incomplete address
• Failure to collect the package
• Courier inability to deliver due to customer absence

Reshipping fees may apply for returned or undeliverable packages.

8. Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please notify us within 7 days. Provide photos of the packaging, product, and shipping label (if applicable). We will assist you with a replacement or refund.

9. Customs & Import Fees

For international shipments outside the EU, customs duties or tax fees may apply. These charges are the responsibility of the customer and vary by country.

10. Contact Information

For questions regarding shipping, contact our support team at info@foodico.eu

Last updated: November 2025